General Terms and Conditions of Business
Status 1 January 2022
1. basic information
These General Terms and Conditions (GTC) govern the legal relationship between the guest / customer, hereinafter referred to as the guest, and the operator of the Hotel Jungfraublick AG.
customer, hereinafter referred to as the guest, and Jungfraublick AG as the operator of the Hotel Jungfraublick in Wengen, hereinafter referred to as the hotel.
Wengen, hereinafter referred to as the Hotel.
The terms and conditions of the hotel valid at the time of conclusion of the contract apply exclusively. General
of the guest shall only apply if this has been expressly agreed in writing before the
expressly agreed in writing prior to the signing of the contract.
Should individual provisions of these GTC be ineffective or invalid, this shall not affect the validity of the contract and the remaining GTC provisions.
of the contract and the remaining provisions of the General Terms and Conditions shall not be affected thereby. In all other respects the statutory
provisions shall apply.
2. Cancellation conditions
Cancellation of the reservation requires the written consent of the hotel. If this is not given, the
agreed price shall be paid even if the guest does not avail himself of contractual services.
contractual services. If the guest fails to appear, 100% of the booked services will be charged.
The date of receipt of the guest’s written cancellation by the hotel is decisive for the cancellation fee.
hotel. This applies to letters as well as fax and e-mail messages.
If the guest withdraws from the contract without an approved cancellation or if changes or cancellations are made to certain
or cancellations of certain reserved services, the hotel shall charge the following cancellation fees
In general: free of charge up to 14:00 hrs before the day of arrival (24 hrs), thereafter 100% of the arrangement price.
Special cancellation conditions apply for official holidays and holiday periods (Christmas, New Year, sports holidays, etc.).
Cancellation conditions apply, which will be stated at the time of booking.
Day of arrival, “no show” or early departure: 100% of the arrangement price.
From 5 rooms 14 days prior to arrival free of charge, thereafter 100% of the arrangement price
3. Early departure
If the guest departs early, the hotel is entitled to charge 100% of the total services booked.
invoice. In the event of an early departure, the hotel shall endeavour to reallocate the unused services.
services not used by the guest to another party. Insofar as the hotel makes other use of the services not
services to third parties during the agreed period, the guest’s invoice amount shall be reduced by the amount of the
amount of the guest’s invoice shall be reduced by the amount paid by these third parties for the cancelled service.
4. Option dates
Option dates (offers, order confirmations, etc.) are binding on both parties. The hotel may
dispose of the reserved premises/rooms after expiry of the option period.
The payment date depends on the rate booked. The following means of payment are accepted:
Cash payment in Swiss Francs, Euros, US Dollars.
Maestro (EC card)
Credit cards (VISA, Master Card, AMEX, V Pay)
6. Visitor’s tax and accommodation tax (summer and winter)
CHF 3.30 per night per person (adults from 16 y.)
CHF 1.80 per night per child (under 16 years)
CHF 1.00 per night per person (adults over 16 yrs.)
7. Stay / key / security / internet / smoking
The hotel room is reserved exclusively for the registered guest. Leaving the room to a third
third party or the use of the room by an additional person requires the approval of the hotel.
By entering into a contract, the guest acquires the right to the customary use of the
of the rented rooms and the facilities of the hotel by all persons booked, which are normally
are usually accessible to the guests for their use. The guest shall exercise his rights in accordance with any hotel and/or guest
and/or guest guidelines.
The room key provided by the hotel remains the property of the hotel and allows 24-hour access to the hotel.
hour access to the hotel. The loss of the card/key must be reported immediately to reception.
reported to the reception. The guest will be charged CHF 50 for the loss of the key.
Internet access is free of charge for all guests. The guest is liable for any misuse and illegal
illegal behaviour when using the internet. Smoking is permitted throughout the hotel only in appropriately marked places/rooms.
8. Price and programme changes are expressly reserved
The booking by the guest and the booking confirmation by the hotel are made on the condition that the hotel is open during the booked period.
condition that the hotel is open during the booked period. Due to the current
the current Corona crisis, the hotel reserves the right, at its own discretion, to postpone the reopening or to refrain
reopening for the season in question and to close the hotel for a limited period of time.
for a limited period of time. The hotel may also be closed by order of the authorities.
of the hotel.
Should the hotel be closed during the period booked by the guest, the booking will be cancelled. In this case the hotel is
the hotel shall be obliged to refund any deposits already paid by the guest. In addition
the guest’s obligation to pay for payments not yet made shall lapse. Apart from this, the guest has
claims to other payments or services of the hotel (e.g. compensation for the lost holiday, search and
lost holidays, search for and provision of other accommodation, other compensation for damages and the like).
compensation and the like).
The guest is not obliged to reschedule his booking instead of the originally booked period to a period in which the hotel is not able to provide the guest with accommodation.
period during which the hotel is open.
9. Subsequent consumption
The hotel reserves the right to charge the guest for hotel services subsequently consumed.
to the guest. For this purpose, the hotel shall use the payment method specified by the guest.
The customer is liable to the hotel for any damage or loss caused by him or his assistants or participants.
or participants, without the hotel having to prove fault on its part.
fault. The hotel declines all liability for theft of and damage to items brought in by the organiser, participants, speakers or third parties,
participants, speakers or third parties. 11.
11. Keeping of animals
Animals may only be brought into the hotel with the prior consent of the hotel and for a
be brought into the hotel. The guest who brings an animal into the hotel shall be obliged to keep this animal
to keep or supervise the animal properly during its stay or to have it kept or supervised by a suitable third party at its own expense.
or to have it kept or supervised by a suitable third party at the guest’s expense.
Animals are not permitted in the restaurant and function rooms of the hotel.
12. Lost property
Lost property will be forwarded if the ownership situation is clear and the residential/business address is known.
address will be forwarded. The guest shall bear the costs and risk of forwarding the lost property. After
After a three-month storage period, the lost property will be disposed of. 13.
13. Place of jurisdiction
Bern shall be the place of jurisdiction for any disputes arising from this contract, provided that there is no other
other compulsory place of jurisdiction exists.
Swiss law shall apply exclusively to all contractual, reservation and any supplementary agreements and general conditions.
and general conditions shall be governed exclusively by Swiss law. The place of performance and payment is the
registered office of the hotel.